Talk to Pin-Up customer support in Nigeria

Live chat is the quickest way to get help from Pin-Up live support. It works best for urgent account questions and quick fixes.

• How to start:
  • Log in on the website or app. Tap Help or Chat at the bottom-right.
  • If not logged in, open Help Centre and choose Live Chat.
  • A support agent will join. Short security questions may follow to confirm your account.
• Best for:
  • Login issues, 2FA, or password reset.
  • Deposit not showing or failed payment.
  • KYC document check and status.
  • Bet settlement, bonus, or promo questions.
• Hours and languages:
  • Live chat is available 24/7 for most queries.
  • English available. Ask for simple Pidgin if needed.
• Expected timing:
  • First reply in 1–3 minutes during normal load.
  • Complex cases may need a ticket and take longer.
• Quick tips for faster answers:
  • Share your account ID or registered email.
  • Describe the issue in one message: what happened, when, and where in the website or app.
  • Add screenshots or error codes.
  • Keep the chat window open until the agent confirms next steps.
• Safety:
  • Support will never ask for your password or full card details.

Email support is best for detailed questions, documents, or formal complaints.

• How to send:
  • Use the support email listed in your account under Help Centre > Contact.
  • Write a short subject like: Deposit pending since 10 Sept or KYC address proof.
  • Include your account ID, phone number, and a clear summary. Attach files if relevant.
• Best for:
  • KYC and account verification uploads.
  • Payment receipts, charge queries, or bank statements.
  • Responsible gaming requests or limits.
  • Formal complaints and feedback for customer service.
• Contact details:
  • Use the official support email shown in the website or app to avoid fake addresses.
  • Department tags may appear in the form. Pick the closest match to your question.
• Expected timing:
  • First reply in 6–12 hours on most days.
  • Up to 24–48 hours during peak times or when investigation is required.
• Tips for faster resolution:
  • One issue per email. Keep replies in the same thread.
  • Attach clear images or PDFs. Name files like KYC_ID_Front.jpg.
  • Add timestamps, transaction IDs, and the last 4 digits of the card if asked.

Phone support helps when you need to talk through a problem or when security checks are needed.

• How to call:
  • Open Help Centre > Phone to see the current support number for Nigeria.
  • Tap to call from the app, or dial the support number shown.
  • You may need your account ID and personal details for verification.
• Best for:
  • Time-sensitive payment holds or withdrawal checks.
  • Account lock, suspected fraud, or security freeze.
  • Responsible gaming emergencies.
• Contact details and hours:
  • The helpline number is listed inside the website and app. If a free number is offered, it will be marked as toll-free.
  • Hours appear next to the number. If the helpline number runs 24/7, it will be stated in Help Centre.
• Expected timing:
  • Queue time is usually 2–5 minutes. Complex cases may take longer.
  • Many issues are resolved during the call. Some may need a follow-up ticket.
• Tips for faster calls:
  • Have your account ID, registered email, and last deposit method ready.
  • Call during off-peak hours shown in the Help Centre when possible.
  • Use a quiet place so the agent can hear you well.
• Safety:
  • Do not share full card numbers or passwords over the phone.

Messaging platforms can handle quick updates and simple questions. Always use links from the official website to reach verified pages for Pin-Up customer support.

• Platforms available:
  • WhatsApp or Telegram via the in-app Contact link.
  • Facebook Messenger and X via verified pages linked in the footer.
• Best for:
  • Basic questions, promo clarifications, or service updates.
  • Status checks when a ticket is already open.
• How to contact:
  • Open Help Centre > Social and tap the platform you prefer. Avoid numbers you find online.
  • Send your full name and account ID, then your question.
• Expected timing:
  • First reply in 1–4 hours, depending on the queue.
• Tips for safe and effective chats:
  • Check the verified badge and compare the handle to the link on the website.
  • Do not share passwords or full payment details. Only send the last 4 digits if asked.
  • If the channel asks you to move outside the app, return to live chat to confirm it is legitimate.

Technical support helps fix login errors, payment failures, and support game issues like crashes or lags.

• How to reach technical support:
  • Start in Live Chat and ask for technical support. Your case may be escalated.
  • Use Help Centre > Submit a ticket and choose Technical or Payments.
  • Email via the support email shown, using a subject like Technical: bet slip not loading.
• Issues handled:
  • Login loops, 2FA errors, and verification glitches.
  • Deposits charged but not credited, or withdrawal errors.
  • Game malfunctions, error codes, freezes, or slow load.
• Expected timing:
  • First triage in chat within minutes.
  • Simple fixes in 2–24 hours. Provider or bank checks may take up to 72 hours.
• What to include for faster fixes:
  • Device model, OS version, app version, and network type.
  • Time of the issue, error code, and steps to reproduce.
  • Screenshots or short screen recordings.
  • Payment reference, transaction ID, and bank name for payment issues.
• What happens next:
  • You will get a ticket ID and updates by chat or email. You can track status in Help Centre.

Priority support gives faster answers and dedicated care to eligible VIP members.

• How to access:
  • Sign in and open Account > VIP. Use Priority Chat or the VIP contact form if shown.
  • A dedicated manager may contact you through in-app messages.
• Who qualifies and when to use it:
  • High-tier players or those invited under the loyalty programme.
  • Use for high-value payments, custom limits, event invites, and travel or hosting queries.
• Contacts and hours:
  • VIP chat and phone options appear after sign-in if your account is eligible.
  • Typical first reply times: under 1 minute in chat, under 2 hours by email.
• Tips to get the most value:
  • Keep contact details up to date so you do not miss updates.
  • Use one channel per request to avoid duplicate tickets.
  • Check Loyalty > Terms for how to qualify and maintain status.
• Safety:
  • Your manager will not ask for passwords. Confirm any unusual request via the website chat.